In today's digital era, the speed and clarity of communication are key to business success. WhatsApp has become the main communication channel used by almost all customers. However, how can you send WhatsApp notifications directly from the Odoo system automatically?
Infinys WhatsApp Gatewayis a practical solution for sending automatic WhatsApp notifications directly from Odoo. This module is specifically designed for the needs ofone-way notificationssuch as reminders, alerts, and system messages without chat or reply features.
🔗 Official Odoo Apps Module:
https://apps.odoo.com/apps/modules/18.0/infinys_whatsapp_gateway
What is Infinys WhatsApp Gateway?
Infinys WhatsApp Gatewayis an Odoo module that allows the Odoo system (ERP, CRM, Sales, Accounting, and others) to automatically send WhatsApp messages to customers or internal users.
This module is very suitable for:
System notifications
Automatic reminders
Important event-based information
Document delivery via WhatsApp
Without the need to manually open WhatsApp, all messages are sent directly from the Odoo workflow.
Main Features
- Automatic WhatsApp Sending (One-Way)
- This module focuses on one-way message delivery (without chat), making it more stable, lightweight, and ideal for business notification needs.
2. Supporting Various Types of Media
In addition to text messages, Infinys WhatsApp Gateway also supports sending:
📄 Documents (PDF, invoices, reports)
🖼️ Images
🎥 Videos
🎧 Audio
Very suitable for sending invoices, transaction proofs, or reminders with attachments.
3. Log & Delivery History
Every message sent will be recorded inWhatsApp Outbox Log, making it easy to:
Monitor delivery status
Audit and tracking
Troubleshoot in case of failure
4. Easy to Develop
This module has a simple model structure (infinys_wapi_outbox) making it easy to integrate with other Odoo modules or custom workflows.
Example Use in Business
Infinys WhatsApp Gateway is ideal for use by various divisions:
✅ Finance & Accounting
– Payment reminders
– Sending invoices via WhatsApp
✅ Sales & CRM
– Order confirmation
– Order status notifications
✅ Customer Support / Helpdesk
– Ticket notifications
– Service status information
✅ Operations & IT
– System alerts
– Event-based automatic notifications
Why Use WhatsApp in Odoo?
✔ Higher read rates compared to email
✔ Faster responses
✔ Directly integrated with Odoo data
✔ Reducing manual work
✔ Improving customer experience
With WhatsApp Gateway, Odoo is not just an ERP — but also your business communication hub.
Conclusion
Infinys WhatsApp Gatewayis the right solution for businesses that need automatic WhatsApp notifications directly from Odoo. Focusing on simplicity, stability, and automation makes this module ideal for reminders, alerts, and efficient and professional system messages.
If you want to enhance business communication without the complexity of two-way chat, this module is the right choice.