Digitalization of the Service Center from Reception to Completion
CareServiceOps is an integrated ERP platform for service centers & after-sales managing end-to-end service flows, technician coordination, automatic warranty validation, and customer notifications via WhatsApp in one system.
One system for the entire service center flow
Reception
Work
Technicians assigned, cost estimates sent to the customer portal for approval, spare part stock linked to work orders.
Completion
Invoices automatically generated, customers notified, and devices ready to be shipped. All recorded and tracked.
Main Advantages
Faster processes, more transparent customers, better coordinated teams.
Real-Time Service Order Tracking
Service status monitored until completion.
Automatic WhatsApp & Email Notifications
Customers updated on every status change.
Integrated Technician Coordination
Assignments & repair reports in the system.
Self-Service Customer Portal
Customers check status & approve estimates.
Automatic Warranty Management
Warranty validation based on sale date.
Integrated Invoice & Payment
Automatic billing to stock & finance.
Highlight Features
Complete Features for All Service Center Needs
Service & Technician Flow:
- Service order from goods receipt to release
- Technician assignment with access to digital repair reports
- Status tracking: Received → Quoted → In Progress → Repaired → Finished
- Automatic warranty management based on purchase date
- Integrated spare parts stock management with work orders
- Cost proposal approval by customers via portal
Notifications, Sales & Reports:
- Automatic WhatsApp & email notifications on every status change
- Customer portal: check status, approve quotation, view invoice
- Sales pipeline: manage prospects, follow-up, and product sales
- Integrated purchasing & vendor management
- Automatic invoice reminders for unpaid bills
- Service, financial, and stock performance reports in one dashboard
What You Get
End-to-End Service Order Flow
Automatic WhatsApp Notifications
Coordination & Technician Assignment
Self-Service Customer Portal
Automatic Warranty Management
Free Setup & Implementation Support
Website Demo
CareServiceOps Demo
Service Order, Technician Coordination, Automatic Warranty, and Customer Notifications.
Internal User
odoo-trial@isi.co.id
Password
odoo-trial
Public User
Email
odoo-shopping@isi.co.id
Password
odoo-shopping
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Ready to digitize your Service Center?
Reduce manual processes, increase transparency to customers, and coordinate service teams more efficiently using CareServiceOps.